THE PASSENGER BENEFIT FUND

Following the disruption faced by passengers in summer 2018, the Secretary of State for Transport announced that Govia Thameslink Railway (GTR) would contribute £15 million towards a passenger benefit fund which would be used to provide tangible benefits for passengers.

The Secretary of State nominated Bim Afolami, Henry Smith and Heidi Allen, as MPs representing different parts of the GTR network, to work with GTR and develop a plan for how the fund is being allocated and consulted on. The MPs recommended that decisions on how the fund is spent should be made at as local a level as possible which is why an amount from the fund has been allocated to passengers at stations depending on how much the station was impacted by the May 2018 timetable introduction.

We have based the amount allocated to passengers on the additional industry compensation scheme used to provide compensation to passengers affected by the May 2018 timetable introduction. Stations are divided into 3 tiers with a different amount allocated for stations in each tier.

TIER 1

passengers at stations worst affected by May 2018 timetable

£80,000

TIER 2

passengers at stations considerably affected by the May 18 timetable

£50,000

TIER 3

passengers at all other GTR managed and Thameslink served stations

£30,000

GTR is not able to spend money at non GTR managed stations so passengers at those stations will be able allocate their funding to a number of general passenger benefit schemes.

To find out more about how much your local station receives click here.

We have also provided a list of station projects that we are already delivering in 2019/20 as part of GTR’s annual station improvement programme so groups don’t have to spend their allocation on these projects.

WHAT THE FUND CAN BE SPENT ON

Passenger groups and other stakeholders can decide to spend their allocation at a local station level or at a wider passenger benefit level.

We have provided a range of ideas that groups can choose from at a local station level or at a wider passenger benefit level or groups can suggest their own ideas.

We will review all submitted ideas against the projects in GTR’s annual station improvement programme so groups don’t have to spend their allocation on the same projects.

Please click here to see a cost guide to some of the passenger benefit schemes at stations.